Privacy Policy and Disclosure Statement

The following sets forth the Privacy Policy for the Cumberland River Holiday Park website, Cumberland River Holiday Park is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Personal Information

There are many aspects of the site, which can be viewed without providing personal information, however, for access to future Cumberland River Holiday Park customer support features you are required to submit personally identifiable information. This may include but not limited to your name, email or phone number.

Generally, the type of personal information we collect about you includes matters relevant to the primary purpose for which we are collecting the information.

  • Your name
  • Your postal and or residential address
  • Telephone number
  • E-mail address
  • Accommodation you have booked
  • To enable payments, credits or other transactions that you may enter into with us, your credit card or other account details (we use Windcave Limited to process payments of accommodation from our online booking platform, RMS Cloud)
  • To offer you credits a customer
  • In order to communicate with you via a contact form

Social Media

If you upload images to your favourite social media platform, and tag, mention or checkin, we may re-post or share this public content on Cumberland River Holiday Park social media accounts. If by any chance you don’t want your content posted, please reach out to us for prompt removal of content.


We use Google Analytics to collect some anonymous analytics data to help us analyze the performance of our website and any advertising efforts. You can see Google’s Google Privacy Policy and Terms of Service.


When you visit this Site, you can browse the Site and access important information without revealing your identity. In order to improve our Site, we use “cookies” to track your visit. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Cumberland River Holiday Park uses Google & Facebook advertising programs that use cookies to improve your online experience, including the display of more relevant ads on external websites. Anyone can opt-out of these programs at any time by updating your preferences within your Google and Facebook account settings.

Our website saves a number of cookies in your browser. This cookie isn’t related to your personal data or your IP address, and are only used to improve the functionality of the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not disclose your personal information to any third party other than those described previously, subject to where we are legally required to do so or where you have provided consent.

How long we retain your data

We only keep your personal information for as long as it is required.

We will keep your personal information:

  • Until we no longer have a valid reason for keeping it;
  • Until you request us to stop using it;
  • For as long as required by law.

We may keep just enough of your personal information to ensure that we comply with your requests. We will not use your personal information for any purpose other than those described in this Privacy Statement and will comply with your right to deletion (described below).

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Cumberland River Holiday Park reserves the right to charge a levy for searching for, and providing access to, your information on a per request basis.

    In order for us to verify your identity, please upload a photo or scan of a current photo ID (Driving license, national identity card or passport)

    In order for us to verify your country of residence please provide an utility bill with address details

    Where we send your data

    Visitor submitting forms may be checked through an automated spam detection service. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Changes to this Privacy Policy

    Cumberland River Holiday Park reserves the right to make amendments to this Privacy Policy at any time to comply with laws or to reflect changes to our business practices. Any updates will be posted on our website, and we encourage you to check our website periodically to ensure that you understand our current policy.